A five-star hotel here has alleged to have suffered a loss of ₹ 58 lakh when one of its guests colluded with some hotel staff and stayed for almost two years without making any payment.
The hotel, Roseate House in Aerocity near the Indira Gandhi International (IGI) Airport, has lodged a case at the IGI Airport police station.
According to the FIR lodged recently by Vinod Malhotra, an authorised representative of Bird Airports Hotel Private Limited, which operates Roseate, guest Ankush Dutta stayed for 603 days which cost ₹ 58 lakh but checked out without paying a single penny. The FIR alleges that Prem Prakash, head of the Front Office Department of the hotel, who was authorised to decide room rates and had access to the hotel computer system to track dues of all guests, allowed Dutta's long stay to violate the hotel norms.
The hotel management suspects that Prakash might have received some cash amount from Mr Dutta for letting him overstay by manipulating its in-house software system that maintains and monitors the stay/visit of guests and their accounts.
"A criminal conspiracy was hatched by guest Mr Ankush Dutta along with some known and unknown hotel staff, including Mr Prem Prakash with a motive to gain wrongfully and deprive the hotel of its rightful dues," the FIR said.
"In pursuance of the said conspiracy, the alleged staff of the hotel forged, deleted, added accounts entries and falsified a large number of entries in the account of the said guest Ankush Dutta in the Opera software system of the hotel," it added. The hotel has alleged that Dutta checked in on May 30, 2019, and booked a room for one night. He was supposed to check out the very next day on May 31 but he kept on extending his stay till January 22, 2021.
The hotel norm says that if a guest's pending outstanding dues exceed 72 hours, it should be brought to the notice of the CEO and Financial Controller for their information and to seek instruction. However, Prakash didn't send Dutta's dues to the CEO and FC of the hotel.
According to the FIR, Prakash didn't make any outstanding payment reports from May 30, 2019, to October 25, 2019. Even when he created the outstanding payment report after October 25, he forged it by clubbing pending bills of other unrelated guests into one bill with the motive to camouflage the pending dues of Dutta.
The hotel has alleged that Prakash resorted to various modus operandi to help Dutta enjoy a long stay there. He even fudged the account to show that other guests, who stayed in the hotel, paid for Dutta which turned out to be fabricated. "The scrutiny of the record of the alleged officials of the hotel revealed that they created several fake and false pending bills to benefit Ankush Dutta by adopting various ways like as removing room nights from his bills, transferring his debits into the bills of other guests' bills, using settled bills of other guests by incorporating his name in the bill, etc," the FIR said.